Recent recommendations regarding this business are as follows: "check on company or ask questions before transfer", "Don't call. We were in the Woolsey fire are and have been holding a check from our insurance... We requested a statement of our escrow account, showing tax and insurance payments. We asked to have someone in a management position to call us so that we could get resolution and not have a negative effect on our credit. Review #590561 is a subjective opinion of poster. Credit Cards The next thing that happened, Kondaur Capital acted in a deceptive manner by choosing to change the official address of record. While 800-283-7918 is CitiMortgage's best toll-free number, there are 2 total ways to get in touch with them. Checking Plus Line of Credit Texas 75063. to loan #[protected]; Resource Dept.. they claim they never receive those payments and therefore if I don't do the modification they will take my home I couldn't afford that being my grandchildren was in my care through the probate court. Keep in mind, ATMs at Citibank branches are available 24/7. It has been over two weeks since I sent you a check from my insurance company, it was sent overnight from Goin' Postal on Simpson Road in Kissimmee, Fl. CitiMortgage - customer service after we paid off our mortgage; CitiMortgage - unethical business practices. They were out of line big time. Stephanie D. Bobosh So we ask for your patience and your understanding as we strive to help every customer who needs assistance. The mortgage balance was around $55-60,000 and the home has been now valued at less than $25,000 because it has set empty for so long and is wearing down terribly. WHAT away to run a business, top it off nine times out of ten my represetative is "Not coming in today." I have been billing CitiMortage for payment of Ground Rent for the property at 1209 Wildwood Pkwy, Baltimore, MD 21229. My account over drawl I have to wait several days which cause other checks to be returned. with two different customer service representatives, when all was said and done, I was no closer to resolving the matter than when I called. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you! They should be shut down. He is a very loyal man and also a great friend his name is Donnie Dugan and you can find his website it is www.LoanModificationLegal if you are having problems with your mortgage call him and he will help you too. If you've been impacted by COVID-19, you may be eligible, upon request, for the following assistance measures. Average Customer Rating. If you pay off ahead you get credit for the interest and that reduces your loan. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. CitiMortgage entered into an untrustworthy transfer deal with Kondaur Capital,. Through our subservicer Firstmark, Citi is providing forbearance programs for student loans to provide additional peace of mind during this time. My whole family is severely affected because of my illness and due to the burden of monthly mortgage payments that has put us in a extreme financial difficulty and hardship. Monday–Thursday, 8:30am– to 10pm ET and Friday, 8:30am– to pm ET. They continue to refuse to work with anyone who wishes to purchase the house. You can help. If you're concerned about managing your debt, go to the FTC site for information on how to choose a reputable credit counseling agency and for other educational materials. I was paying for a roof repair on another house which I lost and my home I live in CitiFinancial took the small loan and the house note and combined the two making me paying 12.75% and I have to pay the tax and insurance separately. Citi Mortgage Customer Service Hours. For questions: Student Loans Verified customer Having customer service located in India is worse than offering no customer service, because not only is no help given, but the customer's time is wasted on top of everything! That I am in a false loan. Janice Nichols Whether you're at home, at the coffee shop, or on the go, it's designed for you to do more than ever before, because it's completely designed around you. Now I am so upside down I will never be able to get out of this house. Sharing is what powers GetHuman's free customer service contact information and tools. I am also attaching the similar letter requested by Mr. Gilbert Ponce De Leon. That site may have a privacy policy different from Citi and may provide less security than this Citi site. Your eligibility for a particular product and service is subject to a … I also explained in the letter that the original appraisal at time of purchase(which was 64K more than purchase price) already supported that we were at 80%. I feel we should be reimbursed for 1yrs worth of PMI. © 2004-2020 and they keep failing students just to earn money, Emirates Driving Institute [EDI] - rude and incompetent staffs, Emirates Driving Institute [EDI] - Lack of training facilities, Bridget Honnon a.k.a. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Welcome to CitiMortgage where you can find information on buying a home and refinancing. Estas comunicaciones podrían incluir, entre otras, contratos de cuentas, estados de cuenta y divulgaciones, así como cambios en términos o cargos o cualquier tipo de servicio para su cuenta. You may also be eligible for these additional assistance programs upon request, including: Credit Cards My Account number is [protected]-4. For a couple months I was getting statements from both. Some of documents I provided to her three to four times. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The representative went on to explain that because of higher home owners insurance and property taxes that the contingency had dropped below 650.00 and an additional amount of money is needed for escrow and contingency. Most commonly, consumers tend to contact Citimortgage to ask questions about: Payments and Charges, Request for Information, Account. Retail Business Banking Customers I owe $95,000 on a … With 12% interest rate of 44,000. I send several emails to Mr. Gilbert Ponce De Leon my previous Homeowner Specialist and explained to him my situation and explained to him that I will not be able to make my mortgage payments but I did not receive any response from him. You can even call us collect. Paid for 17 years at $467.66. Something should be done about this crooked company. I owe $95,000 on a mortgage which should be paid off. Review #712244 is a subjective opinion of poster. Calling CitiMortgage customer service faster by GetHuman. I have to wonder if CITI has a financial benefit to keeping PMI on the account for longer than necessary, and this factored in the decisions. Farasat Khawaja. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. © Citigroup Inc. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the world. Make quick and easy payments. Reach out to your Citi Personal Wealth Management Financial Advisor for your investment needs, such as execution of trades, investment account inquiries and access to investment funds or securities. provides information about and access to accounts and financial services provided by Citibank, N.A. & Why I have filed a complaint with the State Attorney General, Consumer Financial Protection Bureau, & Better Business Bureau, and I would advise everyone to do the same. I an extremely unhappy with them for multiple reasons. We figured we needed about a year to complete our updates, so a 1yr seasoning with CITI was okay. It was morning, on November 10th. Original review: July 21, 2020. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I requested to Speak with a Escalation Team who she stated she would transfer but Carlos Lopez took the call. The interest was very high and so were the payments, but I kept up with them. CitiMortgage sold my mortgage to BSI Financial Services a debt colection, If you wish that your prior post be removed, submit a notarized letter, How they conduct refinancing a home mortage. Not all accounts, products, and services as well as pricing described here are available in all jurisdictions or to all customers. First Homeowner Support Specialist In February of this year we received our annual escrow analysis. I am now trying once again to request the modification of my mortgage, I am not asking for a hand out, I am not asking for any special treatment, all I am asking for is a fair honest opportunity to keep the only thing I have that I call home, which is a small condo apartment. Open 24 hours. Check the link below to make sure that when you have to go at a moment's notice, you have the right product behind you. Ironically, I was a professional in mortgage lending, I worked hard and honestly for over 35 years. No one seems to want to help us in getting CitiMortgage to pay for their error. Our mortgage payment is over $1200 now. Stacy Kline did email me and I responded with request for extension as I had hired a real estate agent. In short, the two companies are not related. I am so out of hope and feel to low at this point that, I doubt this is going to help me or any one else, but atleast I felt a little relief in writing my citimortgage saga which is a "true story". Be careful with Citi and loan modifications / trial payments. Tried NACA, HAMP, and all other housing programs. I understood appraisal price cannot be used initially, but since we had put around 80K into the property in 1yr, considering the initial appraisal, and the real estate market in our area, it would be a no brainer that our home would meet the 80% ratio. Review #589768 is a subjective opinion of poster. Meet the Citi Mobile App. … Yet they keep calling. Now that it is 2 yrs, we have spent an additional $2400+ on PMI, so the saving CITI offered for originating the loan cost us more than if we had gone with Wells Fargo. If you are looking for CitiMortgage's best customer help page or faq or forum, this is the best entry point according to 1,878 GetHuman users in the last 12 months.